| 1 |
I want to talk to someone
on the phone - where is the phone number? |
| 2 |
Is PERL / CGI supported? |
| 3 |
Do you support PHP? |
| 4 |
Can I use Telnet to connect
to my Linux server? |
| 5 |
Can I use my own custom DLLs? |
| 6 |
Is Microsoft ASP supported? |
| 7 |
Is .net code supported? |
| 8 |
Do you support MS frontPage
server extensions? |
| 9 |
Can I use Microsoft FrontPage
subwebs? |
| 10 |
Do you support Streaming
Media? |
| 11 |
Do you support Macromedia
Cold Fusion? |
| 12 |
Do you support FTP? |
| 13 |
FTP is not working - why? |
| 14 |
Can I password protect folders
on my site? |
| 15 |
Do you provide Web Site Statistics? |
| 16 |
How do I access my stats
system? |
| 17 |
Do you support SQL and MySQL
databases? |
| 18 |
How do I connect to my database? |
| 19 |
Do you offer Dial-Up access
to the internet? |
| 20 |
What Server hardware do OccHosting
use? |
| 21 |
Do you have a hardware guarantee? |
| 22 |
Can I use my custom error
pages? |
| 23 |
Do you provide daily back-ups? |
| 24 |
Do you provide monitoring? |
| 25 |
Do you provide technical
support? |
| 26 |
Do you provide unlimited
email accounts? |
| 27 |
My email will not send, what
am I doing wrong? (I get a 550 relay denied error). |
| 28 |
Do you provide virus protection? |
| 29 |
Do you provide any spam filtering? |
| 30 |
Do you support email lists? |
| 31 |
Do you offer or support ecommerce
software? |
| 32 |
Do you provide SSL certificates? |
| 33 |
Do you supply domain names? |
| 34 |
I already own a domain, can
I transfer it into OccHosting? |
| 35 |
|
 |
|
| 1 |
Do you offer any control panel
software? | top |
| Our Phone number is
located on every webpage - Highly unusual for a webhosting
company ! We have a policy for providing extensive support
via e-mail, Trouble Ticket, Live Chat Support or phone support.
We respond to all Trouble Tickets in 1-4 hrs, usually under
2- We strive to be responsive and monitor emails on a continuous
basis where Trouble Tickets are monitor all the time - At
the same time, we recognize that customers can sometimes
just get stuck and the most efficient way to handle those
problems is with a quick phone call. In those instances,
(954) 977-2797 - email is 24/7 with under 4 hr max response
time. |
|
|
| 2 |
Is PERL / CGI supported? | top |
| Yes - With our Unix
Hosting Packages and Perl with our Windows Hosting Plans. |
|
|
| 3 |
Do you support PHP? | top |
| PHP 4x and 5x |
|
|
| 4 |
Can I use Telnet to connect
to my Linux server? | top |
| All dedicated Linux
web hosting accounts support OpenSSH for encrypted data transfer. |
|
|
| 5 |
Can I use my own custom DLLs? | top |
| All Windows web hosting
plans support DLLs, either with COM+ or .net assemblies.
OccHosting do however reserve the right to view the DLL source
code before registering them live on a shared server. |
|
|
| 6 |
Is Microsoft ASP supported? | top |
| Yes. All windows web
hosting plans support asp and aspx. |
|
|
| 7 |
Is .net code supported? | top |
| Microsoft .Net framework
(ASPx) is supported on all Windows hosting packages for no
extra charge. |
|
|
| 8 |
Do you support Microsoft FrontPage
server extensions? | top |
| Yes, just login to
your Control Panel, select the domain you wish FP to be installed,
scroll down until you see "FrontPage" - click 'off" button
to enable. |
|
|
| 9 |
Can I use Microsoft FrontPage
subwebs? | top |
| Yes. |
|
|
| 10 |
Do you support Streaming Media? | top |
| Yes we support all
versions of MS streaming media. |
|
|
| 11 |
Do you support Macromedia Cold
Fusion? | top |
| Yes, this is an optional
service with all Windows Hosting Packages - and included
with our Cold Fusion Hosting packages |
|
|
| 12 |
Do you support FTP? | top |
| Yes, this is supported
on all of our web hosting plans. |
|
|
| 13 |
FTP is not working - why? | top |
Once you have purchased
a hosting plan with OccHosting, you will receive confirmation
via email containing your account access information. If
you are having problems uploading your files - a common
error is not specifying the correct server name or IP address,
another common problem - if using Dreamweaver, check the
'host directory' setting - Dreamweaver is very picky and
expects a forward slash at the end - and will give you
a error if its omitted.
Ie Domainname.com/ -- if you continue to have difficulites,
please contact support with FTP program and error message. |
|
|
| 14 |
Can I password protect folders
on my site? | top |
| This can usually be
done for no extra charge. Drop an email to OccHosting support
requesting the folder you would like protected, along with
the username & password you would like to use. If you require
a secondary user account there will be a small fee (£2/month). |
|
|
| 15 |
Do you provide Web Site Statistics? | top |
OccHosting have teamed
up with DeepMetrix to provide the most comprehensive statistical
reports possible today with the use of standard web server
log files. LiveStatsXSP statistical server provides highly
detailed and Live! information on traffic viewing your website.
Ranging from detailed visitor information, their geographical
locale, the search engines they came from and even technical
information about their computers, you won't miss a thing
with LiveStatsXSP. We also offer an emailed weekly or monthly
management summery report, which means you won't even have
to dig to find the most comprehensive of statistical information
about your website. Take a look at the DeepMetrix website
on http://www.deepmetrix.com/livestats/xsp/tour/ for
more information on this statistical product.
All this and more if you sign up for the stats service when
you purchase a hosting plan with OccHosting! Contact sales
for more information. |
|
|
| 16 |
How do I access my stats system? | top |
| Live stats can be viewed
on http://stats.OccHosting.com.
Simply use your sitename without the www. and the username
/ password that was supplied in your initial setup email.
Contact support if you require further assistance. |
|
|
| 17 |
Do you support SQL and MySQL
databases? | top |
| All Windows hosting
plans, with the exception of the Bronze plan, include an
MSSQL database. All Linux hosting plans include a MySQL database.
You will be given access information when you purchase a
relevant hosting plan. |
|
|
| 18 |
How do I connect to my database? | top |
| OccHosting offer all
manor of development related support, but before you contact
us, please take a look at this excellent website which has
connection string examples for all technologies: http://www.connectionstrings.com.
If you are still having problems please contact OccHosting
support. |
|
|
| 19 |
Do you offer Dial-Up access
to the internet? | top |
| No, OccHosting is not
an ISP. We host and develop websites and content for our
clients. |
|
|
| 20 |
What Server hardware do OccHosting
use? | top |
| OccHosting deals solely
with Compaq and Supermicro hardware. Our network architecture
is of top quality and depending on your budget we will supply
you with either brand. All shared servers are running on
at least 2x RAID1 SCSI disks for ultimate redundancy and
reliability. We guarantee that disk hardware will not be
the cause of an outage. |
|
|
| 21 |
Do you have a hardware guarantee? | top |
| Yes, we have a 1 hour
hardware replacement guarantee. If in the unlikely event
that faulty hardware is the cause of site outages, our engineers
will replace the faulty component within 1 hour of being
alerted. Our datacenter carries every single spare part available
for all of our hardware. |
|
|
| 22 |
Can I use my custom error pages? | top |
| Yes you can, just send
us the path and error page name and we will set your solution
up to display this custom page for no additional charge. |
|
|
| 23 |
Do you provide daily back-ups? | top |
| Provided you request
backups, all servers drive content will be backed up to external
DAT tape on a daily basis. |
|
|
| 24 |
Do you provide monitoring? | top |
| All servers and sites
can be monitored for uptime and availability at no additional
charge. Shared servers are automatically monitored, but if
you require specific individual monitoring just let us know
and our DC team would be happy to set it up for you. |
|
|
| 25 |
Do you provide technical support? | top |
| Absolutely! OccHosting
take great pride in our friendly and personal support services.
We will assign you a personal support engineer and even give
you assess to his or her mobile telephone. OccHosting even
go as far as offering limited development support, if you
just cant get it to work, drop us an email maybe we can help!
Our support staff and helpdesk is available 24/7/365. We
also offer a variety of contact methods, including telephone,
email and even limited support via instant messenger. |
|
|
| 26 |
Do you provide unlimited email
accounts? | top |
| Each account has a
select number of POP3 accounts, but we do offer unlimited
aliases and forwarding. You may create as many accounts as
you like provided they forward to other accounts. |
|
|
| 27 |
My email will not send, what
am I doing wrong? (I get a 550 relay denied error). | top |
| In your email client
such as outlook, make sure that you have "My Outgoing Mail
Server Requires Authentication" checked. You will need to
specify your email account and password for this to work.
Call us if you are still having trouble. |
|
|
| 28 |
Do you provide virus protection? | top |
| All inbound and outbound
files are scanned for all known Trojans and viruses. Either
via the email system or via FTP. |
|
|
| 29 |
Do you provide any spam filtering? | top |
| We do provide an extensive
email spam filtering system. This is a free service as OccHosting
take a very active roll in the battle against unsolicited
email and spam. |
|
|
| 30 |
Do you support email lists? | top |
| Yes this is a free
service that comes with all of our hosting accounts. More
details will be provided in your setup email. |
|
|
| 31 |
Do you offer or support ecommerce
software? | top |
| OccHosting supports
and includes osCommerce, Miva Merchant and CubeCart in our
hosting plans. |
|
|
| 32 |
Do you provide SSL certificates? | top |
| Yes we do. OccHosting
offer Comodo certificates. Prices range from $69.95/year
for standard certificate and 99.95 (discounted) for the pro
version - these prices are special prices for OccHosting
Customers - please note: if we are hosting the domain(s)
on our servers, installation is free ! |
|
|
| 33 |
Do you supply domain names? | top |
| Yes, you can purchase
a domain through OccHosting from here: http://www.OccHosting.com/domain-names/ |
|
|
| 34 |
I already own a domain, can
I transfer it into OccHosting? | top |
| Yes Just let us know
what domain you want to transfer and we will take care of
it for you. |
|
|
| 35 |
Can I have more than one of *MY*
registered domain names point to my main homepage? |
| . Yes. These are called "pointers" or "Forwarding" -
.You can have as many as you like |
|
![[>]](/index_files/home_bullet.gif){kind=small}
